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Delivery, Handling, & Refund Policy

At Saad Meats, we pride ourselves on delivering the freshest meats right to your doorstep. We understand that sometimes things may not go as planned, and we're here to help. Please review our return and refund policy below:


Customer Responsibility:
It's essential to promptly retrieve your order once you receive a delivery notification. We do our best to ensure timely deliveries, but unforeseen circumstances can sometimes cause delays. 

Immediate Retrieval for Freshness:
To maintain the quality and freshness of your meats, please be available to receive the package as soon as it arrives. If left unattended, especially during adverse weather conditions, the products may thaw and spoil.

Liability for Unattended Deliveries:
Saad Meats cannot be held responsible for any damage or spoilage to orders left unattended. Our responsibility concludes once the delivery is made.

Refrigeration and Storage:
For the best quality, refrigerate or freeze your products immediately upon receipt. Always adhere to the recommended storage guidelines provided with your order.

Delivery Concerns & Refund Requests:

For any delivery concerns or refund requests, promptly email us at with the following details:

  • Full Name
  • Email Address
  • Phone Number
  • Order Number
  • Reason for contacting

Please note: All refund requests are evaluated on a case-by-case basis.  We may not honor complaints due to unattended deliveries. 


Thank you for choosing Saad Meats. We value your trust and strive to ensure every order meets your expectations. If you have any questions or need further assistance, don't hesitate to reach out.