At Saad Meats, we pride ourselves on delivering the freshest meats right to your doorstep. We understand that sometimes things may not go as planned, and we're here to help. Please review our return and refund policy below:
Customer Responsibility:
It's essential to promptly retrieve your order once you receive a delivery notification. We do our best to ensure timely deliveries, but unforeseen circumstances can sometimes cause delays.
Immediate Retrieval for Freshness:
To maintain the quality and freshness of your meats, please be available to receive the package as soon as it arrives. If left unattended, especially during adverse weather conditions, the products may thaw and spoil.
Liability for Unattended Deliveries:
Saad Meats cannot be held responsible for any damage or spoilage to orders left unattended. Our responsibility concludes once the delivery is made.
Refrigeration and Storage:
For the best quality, refrigerate or freeze your products immediately upon receipt. Always adhere to the recommended storage guidelines provided with your order.
Shipping Policy – Continental U.S. Only
We currently only ship within the continental United States. This means we do not ship to Alaska, Hawaii, or any U.S. territories at this time. Orders placed from outside the continental U.S. will be canceled and refunded.
Delivery Concerns & Refund Requests:
For any delivery concerns or refund requests, promptly email us at admin@saadmeats.com with the following details:
- Full Name
- Email Address
- Phone Number
- Order Number
- Reason for contacting
Please note: All refund requests are evaluated on a case-by-case basis. We may not honor complaints due to unattended deliveries.
Special Requests
At Saad Meats, we strive to accommodate our customers' special requests whenever possible. Whether it's a specific cut, packaging preference, or any other customization, we take pride in offering personalized service.
However, we cannot guarantee that every special request will be fulfilled. Certain circumstances, such as product availability, operational limitations, or other factors, may prevent us from honoring your request.
In such cases, the product will be prepared and delivered in its default method as specified in our product description or standard practices. By placing an order with us, you acknowledge and agree to this policy.
We appreciate your understanding and encourage you to contact our customer service team with any questions or concerns about your order. Thank you for choosing Saad Meats!
Thank you for choosing Saad Meats. We value your trust and strive to ensure every order meets your expectations. If you have any questions or need further assistance, don't hesitate to reach out.
Frozen Meats
Our meats are primarily shipped and sold frozen to maintain freshness and quality. Local and shipped orders will mostly arrive frozen, but slight thawing may occur during transit.
Packaging Adjustment Notice
Disclaimer: For high-volume orders of lower-cost items such as chicken legs and drumsticks, we may package them in 5-pound bags instead of 2-pound bags to optimize efficiency during peak order days. This adjustment helps maintain productivity and ensures timely fulfillment of all customer orders